UpNorth Services Support Portal
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How do I begin purchasing for an inmate?
Are your items approved by all NYS facilities?
How will I know if the facility I want to send merchandise to will accept the products?
How long will it take for my order to ship and be received by the facility?
How will I know the weight of the food I am sending?
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NYS DOCCS Disclaimer
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Shipping & Returns
What are your shipping rates?
Package Delivery (Facility Change & Suspension)
“No Backorder” Policy
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How to report website errors.