FAQ

Shipping Details
Q:      What are your shipping rates? A:      As of January 1, 2017, if your merchandise total is:           $  0.00 - $14.99 your shipping cost will be $...
Fri, 31 Mar, 2017 at 12:13 PM
Purchasing Items
Q:      How do I begin purchasing for an inmate? A:      Simply select "Create an Account"  from our homepage or if you already have an account, ...
Thu, 16 Feb, 2017 at 2:51 PM
NYS Facility Approved Items
Q:      Are your items approved by all NYS facilities? A:      Our entire catalog is comprised of items that are listed as acceptable on the state directiv...
Sat, 15 Apr, 2017 at 2:41 PM
Product Acceptance
Q:      How will I know if the facility I want to send merchandise to will accept the products? A:      Shop with confidence!  Our Smart Cart™ website a...
Thu, 16 Feb, 2017 at 2:56 PM
Delivery Timeframe
Q:      How long will it take for my order to ship and be received by the facility? A:      Most orders ship out of our facility the same day they are rece...
Thu, 16 Feb, 2017 at 2:58 PM
Package Weight Information
Q:      How will I know the weight of the food I am sending? A:      Our Smart Cart™ tallies the total weight of all food items added to your cart and will...
Thu, 16 Feb, 2017 at 2:59 PM
Catalog Request
Q:      Can I have a paper catalog sent to an inmate? A:      Yes, simply email us at support@upnorthservices.com, with the inmate's name, DIN, and the...
Thu, 16 Feb, 2017 at 3:02 PM
Payment Methods
Q:      What are your payment methods? A:      We accept Visa, MasterCard, American Express, and Discover.  We also accept paper methods of check or money ...
Thu, 16 Feb, 2017 at 3:04 PM
Discount/Sales Information
Q:      Do you have sales or offer discounts? A:      Certain items will go on sale which you can find in the specials section on the main page.  We also s...
Thu, 16 Feb, 2017 at 3:06 PM
Package Delivery (Facility Change & Suspension)
Q:      What happens if I order something for an inmate and he/she is moved to another facility or has suspended privileges? A:      If an inmate has be...
Thu, 16 Feb, 2017 at 3:09 PM