FAQ

What are your shipping rates?
A:      As of January 1, 2017, if your merchandise total is:           $  0.00 - $14.99 your shipping cost will be $5.50          $15.00 - $24.99 your shi...
Tue, 16 May, 2017 at 12:05 PM
How do I begin purchasing for an inmate?
Simply select "Create an Account"  from our homepage or if you already have an account, log in by clicking on "Account Login".  You can ...
Tue, 16 May, 2017 at 12:11 PM
Are your items approved by all NYS facilities?
A:      Our entire catalog is comprised of items that are listed as acceptable on the state directive for admissible items for prisoners in NYS Correctional...
Tue, 16 May, 2017 at 12:07 PM
How will I know if the facility I want to send merchandise to will accept the products?
A:      Shop with confidence!  Our Smart Cart™ website automatically excludes items which are known to be refused by particular facilities.  By selecting ...
Tue, 16 May, 2017 at 12:10 PM
How long will it take for my order to ship and be received by the facility?
Most orders ship out of our facility the same day they are received when the order is received by 1:00 p.m. EST and all merchandise are in stock.  Actual sh...
Tue, 16 May, 2017 at 12:10 PM
How will I know the weight of the food I am sending?
Our Smart Cart™ tallies the total weight of all food items added to your cart and will block any food items added once your cart has reached the monthly wei...
Tue, 16 May, 2017 at 12:11 PM
Can I have a paper catalog sent to an inmate?
Yes, simply email us at support@upnorthservices.com, with the inmate's name, DIN, and the facility they are currently housed and we will gladly mail the...
Tue, 16 May, 2017 at 12:12 PM
Payment Methods
Q:      What are your payment methods? A:      We accept Visa, MasterCard, American Express, and Discover.  We also accept paper methods of check or money ...
Thu, 16 Feb, 2017 at 3:04 PM
Discount/Sales Information
Q:      Do you have sales or offer discounts? A:      Certain items will go on sale which you can find in the specials section on the main page.  We also s...
Thu, 16 Feb, 2017 at 3:06 PM
Package Delivery (Facility Change & Suspension)
Q:      What happens if I order something for an inmate and he/she is moved to another facility or has suspended privileges? A:      If an inmate has be...
Thu, 16 Feb, 2017 at 3:09 PM